Warranty and assistance

For consumers, ie those who purchase for purposes unrelated to their professional or business activity, the Legislative Decree 2 February 2002, n. 24. - art. 1519-bis and following of the Italian Civil Code - (two years under legal conditions).

For other buyers, who usually purchase with a VAT number, the legal guarantees referred to in articles 1490 and following of the Italian Civil Code will apply. (one year under legal conditions).

Showine (on products related to the site ) guarantees only the material integrity of the products at the time of delivery (hereinafter, the "Showine srl guarantee "). Any defects covered by the warranty Showine must be reported by the Customer, under penalty of forfeiture, no later than 30 (thirty) days from the delivery date. In the event of the guarantee being effective Showine , the Customer will only have the right to replace the damaged products upon return of the same, being excluded the Customer's right to compensation for any damage, even further. The shipping costs necessary for the replacement of products are charged to Showine.

Without prejudice to the hypothesis of willful misconduct or gross negligence by Showine , it is already agreed that, if the responsibility of Showine for any reason towards the Customer - including the case of total or partial non-fulfillment of the obligations assumed by Showine towards the Customer as a result of the execution of an order - the responsibility of Showine it cannot be higher than the price of the products purchased by the Customer and for which the dispute has arisen.

Showine however, it does not provide any additional guarantee on products made by third parties with respect to that provided by individual manufacturers. Technical assistance and warranty interventions on the latter products are carried out, where required, by the individual producers, according to the terms and methods indicated in the documentation attached to the products themselves.

For any assistance need you can contact the customer service of to the following email address:

Right of withdrawal

Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a "consumer" pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the products.

The right of withdrawal referred to in the previous article ( art. 5 of Legislative Decree 22 May 1999 n. 185 ) must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to
Showine by Carletti Flavio - Via Parigi, 8 / d - 46047 Porto Mantovano - MN , within 10 (ten) working days from receipt of the products. The above communication can be sent, within the same term, also by telegram or fax to Showine by Carletti Flavio  to the number Fax 0376 1760104 , provided it is confirmed by registered letter with return receipt, within 48 ( Fourty eight ) hours after sending the telegram or fax.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Showine which will issue a return authorization number ( RMA ). Once the RMA number has been received, the Customer can return the product at his own expense to the following address: Showine srl - Via Parigi, 8 / d - 46047 Porto Mantovano - MN . Cash on delivery packages will not be accepted.

Once the products have been received (and their integrity checked) Showine will provide, as soon as possible, and in any case within 30 working days of receipt of the goods, to credit the Customer with the cost of the returned products (as indicated on the invoice), withholding, where necessary, the amount of shipping costs which will remain permanently at customer's charge.

The right of withdrawal referred to in the previous article (Article 5 of Legislative Decree 22 May 1999 n. 185) cannot be exercised by the Customer if the purchased products have been used (or damaged) by the Customer.

The right of withdrawal also does not apply to the Customer who purchases for purposes related to his / her work activity (eg: instrumental use, resale, etc.) and who therefore communicates to Showine your VAT number.

Finally, the right of withdrawal is excluded in the following cases:

- Purchase of packaged products, whose original packaging has been tampered with or damaged by the Customer;
- Purchase of special offer products.

Applicable Laws

Without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185 ), any dispute connected to these General Conditions, will be devolved to the exclusive jurisdiction of the COURT OF MANTOVA.

Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of sale Showine.

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