Frequent questionsFor any doubts or clarifications, we have collected the most frequently asked questions from our customers in different categories. By clicking on the question of your interest you can clarify all your doubts! If you need further answers, do not hesitate to contact us, access the information request area.
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How much is shipping?
Shipping costs are calculated based on the real weight and/or volumetric weight of the products ordered and automatically calculated in the purchase procedure on the"Cart"page. In the section"Purchase conditions"in the paragraph"Delivery methods"there is the table with the relative shipping costs divided by weight range that will be applied at the time of purchase.
Are the shipping costs the same throughout Italy (including the islands)?
Shipping costs are the same throughout Italy, including the major islands (Sicily, Sardinia and Elba) for the minor islands and particular mountain or lagoon locations, as reported to us by the courier, Showine reserves the right to communicate the relative adjustment to the customer in advance. of the shipping cost.
Delivery of products
How many days does the delivery take?
The delivery of the products takes place on the days indicated in the table to the right of the product under the heading"Delivery times"on average between 3 and 15 days depending on the article and the type of goods. See in detail the paragraph on Delivery methods in the General Conditions of Sale section. In the event that the product is not available, the customer will be promptly informed by e-mail, or by fax, or by SMS. The delivery days indicated are to be considered"working", bearing in mind that deliveries are not made on Saturdays, Sundays and holidays. In case of payment by advance bank transfer, the delivery times indicated on the product page will start from the moment the transfer has been credited. To anticipate the bank's technical times, the customer can send the accountant of the bank transfer by email to firstname.lastname@example.org or by fax to 0376 1760104, indicating the CRO code of the operation.
What happens if no one is home at the time of delivery?
In the absence of the customer, a notice is left by the courier with telephone contact of the delivery branch, the next day the courier, if contacted, delivers the purchased products again without any charge, after 72 hours if I do not contact the products they go into storage and a further charge can be attributed to the customer by Showine based on the amount of days in stock. In this case, a Showine manager will contact the aforementioned customer by phone or email.
Are the products delivered already assembled or do they need assembly?
The products that need to be assembled are all the products of the"Bottle holder"category except the items in Polypropylene which are delivered already assembled like the rest of the catalog
In case of problems
Can I return the product?
Showine recognizes the right of withdrawal as required by current legislation. Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a"consumer"pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the products. For details see the paragraph"Right of Withdrawal"in the"Purchase Conditions"section
What happens if my package is damaged or lost?
Any damage to the packaging and/or products must be immediately contested by the Customer, by putting the wording “Accepted with Reserve” on the courier's delivery receipt. If the delivery does not arrive, please contact Showine immediately at:email@example.com
Place, modify and manage orders
Who can I contact if I need assistance with purchasing?
If you need assistance during the purchase, you can find our references in the"contact us"section or by clicking the"You need information"button where for immediate assistance you just need to call 0376 408127 (office hours from Monday to Saturday)
How can I make the payment?
Payment can be made in the following ways:- Advance Bank Transfer - Credit Card - Paypal - Cash on Delivery (for orders below € 1,000.00) - For orders over € 1,000.00:50% Advance Bank Transfer + 50 % on delivery You can read the details on the forms of payment in the"general conditions of purchase"
Do I have to register compulsorily in order to place an order?
No, no registration obligation, our order confirmation procedure also provides for the possibility of confirming the order as a"Guest"therefore without registration
When a purchase is made, is the receipt or accompanying invoice issued?
An accompanying invoice is issued for each purchase
Can I place my orders by phone?
Of course, orders by telephone or by fax or email are also accepted, providing your data and a telephone number